The New Realities of Direct-to-Consumer: Customer expectations and the direct-to-consumer revolution

Watch our webinar on demand with Direct-to-Consumer and ecommerce specialists, BigCommerce, as we explore what you can do to increase your business revenue and keep up with the demand to keep your brand relevant

As major brands like Nike and L’Oreal shift significantly towards a direct-to-consumer model and disruptors like Dollar Shave Club, Under Armour, and Warby Parker explode into the market, they pose a dangerous new threat to retailers and established brands who are failing to grasp the need to be ‘fast & frictionless’.

Brands must now act fast to embrace the DTC opportunity and meet new shopper expectations, or risk being eaten for breakfast by brands who are already owning the entire customer journey. This is the new reality for DTC brands.

Fill out the form and you'll get instant access to the video so that you too can learn how retailers are addressing widespread and common consumer concerns of selling DTC. Whether you are just starting to dip your toes into DTC, or are looking on ways to improve, this video has a panel of experts showing you what you need to know to take your brand to the next level. Also showcased, are examples of how other merchants achieved this, along with their results.

In just under 45 minutes you'll learn how to:  

• Ensure you meet consumer expectations for buying directly from your storefront
• Create a valuable user experience, so that your customers come back for repeat purchases
• Establish quality loyalty, referrals, and customer review programs
• Reduce basket abandonment rates and drive conversion
• Create a single source of truth for stock, orders, automated fulfillment and deliveries