A Returns Tsunami for Retail

Learn why the introduction of online ‘try before you buy’ services could quickly lead to a tsunami of returns that may wipe out retailer margins


As leading online companies such as ASOS, Topman and schuh begin introducing try now pay later options for customers, unprepared retailers are at threat of a surge of returns that may undermine their profits – many of whom are already reaching crisis point.

A new global survey of thousands of retailers and consumers reveals the true  cost of returns, as more than half of retailers see their margins severely impacted. The research also offers a troubling insight into a future retail landscape where the majority of retailers without technology in place to manage returns are at threat of being overwhelmed by tripling costs and an unmanageable tsunami of returns.

Download ‘Try Before You Buy: A Returns Tsunami For Retail’, today to better understand these emerging patterns of buying behavior, and capitalize to turn the tsunami into a tide of fresh profits. The report will help you to:


  • Better understand retail and consumer attitudes towards new buying trends being pioneered by online brands
  • Gain insight into the impact new shopping trends may have on returns behaviour and what you must prepare for
  • Learn more about the burgeoning intentional returner culture and its potential risk to your business
  • Stay ahead of the curve by getting to grips with the timeline for Try Before You Buy adoption
  • Learn more about technologies that can help you capitalise on new shopping trends while protecting margins - so you’re well equipped for the Returns Tsunami

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About Brightpearl 

Brightpearl is a cloud-based ERP for retailers and wholesalers. Our mission is clear: automate the back office so merchants can spend their time and money growing the business.

Brightpearl’s complete back-office solution includes financial management, inventory and sales order management, purchasing and supplier management, CRM, fulfillment, warehouse and logistics. In addition, the solution has high-performing connectors to the major ecommerce platforms, including Magento, BigCommerce and Shopify.

Brightpearl is designed  for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Our team guides merchants through a highly efficient implementation process which typically gets them up and running in less than 60 days.

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