Serial returners are a growing problem for retailers, damaging their already tight margins. With Amazon’s recent decision to ban customers who return too much, is this a strategy other retailers might adopt and will shoppers accept or even support the possibility of being ‘banned’ for returning too many items?
This latest special report from Brightpearl deep dives into Amazon’s recent decision to ban serial returning customers, and the consequences this might have on the retail sector at large.
Download ‘Banned? A Returning Problem’, for insight into whether retailers plan to follow Amazon’s lead towards problematic returners and how, as well as shoppers’ reactions, and the potential impact on their buying habits.
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Brightpearl is a cloud-based ERP for retailers and wholesalers. Our mission is clear: automate the back office so merchants can spend their time and money growing the business. Brightpearl’s complete back-office solution includes financial management, inventory and sales order management, purchasing and supplier management, CRM, fulfilment, warehouse and logistics. In addition, the solution has high-performing connectors to the major e-commerce platforms, including Magento, BigCommerce and Shopify.
Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Our team guides merchants through a highly efficient implementation process which typically gets them up and running in less than 60 days. Founded in 2008 with offices in the U.S. and UK, Brightpearl is used by more than 1,200 merchants around the world processing over $1.4bn of orders in the last 12 months.